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Frequently asked questions

Everything you need to know about our peptides, quality testing, ordering and delivery. All products are supplied for research use only.

General

What are peptides?

Peptides are short chains of amino acids, the same building blocks the body uses to make proteins. They occur naturally throughout the body, where they act as messengers that carry signals from one cell to another.

How do peptides work?

A peptide works by signalling. It binds to a specific receptor and prompts a response the cell already knows how to carry out. That precise, targeted signalling is why peptides are one of the most studied areas in modern science.

What is the difference between peptides and supplements?

A supplement is essentially raw material that has to be broken down and used by the body. A peptide instead acts as a signal, binding to a specific receptor rather than being consumed as fuel.

Are peptides safe?

Safety depends on the specific compound and its purity. Every pep.LAB peptide is USP-grade, made in a GMP facility, and third-party tested with a Certificate of Analysis (COA).

All products are supplied for research use only and are not intended for human or animal consumption.

What does "for research use only" mean?

It means the products are intended for laboratory and research purposes only. They are not for human or animal consumption.

How should I store peptides?

Keep freeze-dried peptides cool and away from light. Once reconstituted, refrigerate them.

Why is bacteriostatic water included?

Bacteriostatic water is used to reconstitute freeze-dried peptides for research. It ships free with your order.

Quality and testing

Are pep.LAB peptides third-party tested?

Yes. Every batch is third-party tested, and a Certificate of Analysis (COA) is available for it.

What do USP-grade and GMP facility mean?

USP-grade refers to material that meets United States Pharmacopeia purity standards. A GMP facility follows Good Manufacturing Practice, a controlled process designed to keep quality consistent from batch to batch.

Can I see a Certificate of Analysis?

Yes. A COA is available on request for any product.

How do I know I can trust the quality?

Quality is backed by USP-grade material, GMP-facility manufacturing, and third-party batch testing with a COA available for each batch.

Choosing a peptide

How do I know which peptide is right for me?

Start by researching your goals and reviewing the product pages and their COAs. We recommend you consult a qualified healthcare professional before making a decision.

Ordering and payments

Where can I purchase pep.LAB peptides?

pep.LAB peptides are available exclusively through this website.

How do I place an order?

Choose your product, add it to your basket, and complete checkout through this website.

What payment methods do you accept?

We accept major credit and debit cards, and cash on delivery across the UAE.

Is checkout secure?

Yes. Checkout is encrypted, and your card details are never stored.

What currency are prices shown in?

Prices are shown in AED (UAE Dirhams).

Do you offer bulk or wholesale pricing?

Yes. Please get in touch for bulk or wholesale pricing.

Can I change or cancel my order?

Yes, as long as your order has not yet been shipped. Contact us as soon as possible and we will help where we can.

Shipping and delivery

Do you deliver across the UAE?

Yes. We deliver across the UAE, with next-day delivery on orders placed before the daily cutoff.

How long until my order arrives?

Orders typically arrive within one to three working days after dispatch.

Will I get tracking?

Yes. You will receive tracking for your order.

How is my order packaged?

Orders are sent in plain, unmarked, discreet packaging, and are stabilised for transit.

What if my order is delayed, damaged, or lost?

Please contact us and we will put it right.

Support

How do I get in touch?

You can reach us by WhatsApp, by email, or through our contact form.